Typical car rental place ,treated us very nice and we were in and out fast. Gave us a brand new car as our rental
I rent often and the team at Enterprise are always friendly and professional. They work with me to make sure I have the car that I need. I've have never had any issues with the cars - they have always been clean and reliable.
Bill took very good care of me @ the Bensalem store. I was on my way in 15 minutes. Thanks Bill
Below average rental experience. All four tires were severely under-inflated (~23 psi), one tire was worn and should be replaced, and the 6 air freshers littered around the car were overpowering.
I was very happy with the representative that helped me when I called for Roadside assistance. She was very helpful. Unfortunately, overall I’m very upset and disappointed with Enterprise as a whole. I picked up my rental from the Bristol Pike Bensalem PA office. They informed me that the gauge inside the vehicle was malfunctioning showing improper tire pressure. They told me they had the tire checked, and was all good, and that the sensor in the tire was malfunctioning to not worry. So of course I believed them. But they were wrong. On our trip back later that week, the sensor showed the tire was going flat, and indeed it did. We ended up trying to switch vehicles at your Emporia Virginia location. The representative on the phone gave us the address as this was the closest location to where we were at while driving back. We got there approx. 7:40am and were told they did not open until 8:00am. We waited for the employee to arrive, which was a Mr. Paul A Nelson. He was late and did not arrive until approx. 8:15am to open up. Once we spoke with him, he would not give us a car to swap into. He told us that he only had two on his lot, but that they both were due for an oil change. So he refused and would not allow us to take one of them. I then asked if we could just take one of them to the next closest location, which was only approx. 40 miles away, and then swap once again for another vehicle. Again he refused, and would not give us a car. We then had to wait until they took the original vehicle to a repair station, and put a brand new tire on it. We then had to wait until Enterprise Corporate, called the service station and gave the approval for the new tire. This all caused us very valuable time lost, as we had an appointment to get to back in PA. We were not able to get back on the road until almost 10:00am. Because of this, our return trip ended up taking us 12 hours, instead of the normal 7.5 – 8. And of course we got back too late and missed our appointment. I just find this all very unacceptable. Mesa Labs does an immense amount of business with Enterprise, probably somewhere between 100 – 200,000 p/year. I would have thought we would have gotten better treatment with the amount of business we do with you. If I had my way, I would no longer use your company. We will have to wait and see what my manager wants to do at this point.
Enterprise Rent A Car is a US Car Rental based in Bensalem, New Jersey. Enterprise Rent A Car is located at 3353 Bristol Pike, Bensalem, PA 19020, USA.
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